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Frequently Asked Questions
 
We, at Apniroof.com, have a single objective of giving you an easy, convenient & effortless service. The Apniroof.com Help Centre is especially created to provide you with help and assistance whenever you need itanytime, any day!
We have devised a set of FAQs based on the questions repeatedly asked by our members. The list of FAQs are designed to tackle all your queries. Our users have put up these questions time and again and we are sure that you will find answers to your queries here.
However if you still cannot find the information you are looking for, please contact us through any of the following ways:-
 

Q. How can I register myself on Apniroof.com?
Q. What are the benefits of registering on Apniroof.com? Do I get anything FREE?
Q. How much do I have to pay to register on Apniroof.com?
Q. How long does it take to register & create a profile on Apniroof.com?
Q. While registering & posting my property at Apniroof.com, can I avoid filling details in the compulsory fields?
Q. Are there any Dos & Don'ts while creating a profile at Apniroof.com?
Q. While Registering, I got an error message that says my e-mail address is already registered with Apniroof.com & that I must enter a different one. Why could this happen?
Q. How do I Log - in to my Apniroof.com account?
Q. How do I log-out of Apniroof.com?
Q. Why do I have to login and logout of Apniroof.com each time I visit the website?
Q. I have forgotten my password, is it possible to retrieve my password?
Q. How can I change my password?
Q. How can I change my contact information?
Q. Do I need to be a paid member to run a search on Apniroof.com?
Q. How can I search for properties on Apniroof.com? What are the search options available for searching properties?
Q. In what order are the property search results listed?
Q. In the search results I can see some small icons next to some of the profile IDs. What do those icons mean?
Q. Why can't I find a listing when I run a search?
Q. I do not like any of the properties that are listed in the search result. Is there any other way I can look for a property?
Q. In case I run a detailed search and I want to use the same search later.  How can I save the search?
Q. Can I search for agents and builders on Apniroof.com?
Q. What is a requirement search?
Q. What is the procedure for posting my property for sale or rent on your site?
Q. Can I post one property for both rent and sale at the same time?
Q. Once I post my property listing, for how long will it be valid?
Q. Do I need to pay to post my property listing?
Q. After I have posted my property, how will I know if someone is interested in my property?
Q. How can I Post my Property Requirement?
Q. For how long will my Property Requirement be visible on Apniroof.com?
Q. How much does it cost to post a Requirement Listing?
Q. Suppose I am a Property Buyer and Seller. Can I post both my property listing and Property requirement through one account?
Q. How will I know if someone has a property which matches my requirement?
Q. Why should I add a photograph to my property listing? What are the benefits?
Q. How do I add a photograph of my property?
Q. Do I need to pay anything extra to display my property photo?
Q. I have a regular, non - digital photograph of my property. Is there any way through which I can attach it to my property listing?
Q. I got an error while uploading the photograph. What could be the reason?
Q. I have uploaded my property photograph but it is still not visible in my listing. What could be the reason?
Q. Are there any do's & don'ts that I should keep in mind while uploading my property photograph?
Q. Give me some time tested tips to make my photo look better.
Q. Once I have posted my property listing, can I edit it later?
Q. What is the procedure for editing my property listing?
Q. While editing my property listing, Can I change all the details?
Q. Is it possible to edit my profile details? If yes, how should I go about editing it?
Q. Is there a possibility to edit my requirement listing? If yes, what is the procedure?
Q. Is there any special benefit of editing and updating my listings?
Q. What is an Alert?
Q. What are the different kinds of Alerts?
Q. How do I sign-up for My Alert?
Q. Do I have to pay anything to get my Alerts?
Q. Do I have to be a member to subscribe to Alerts?
Q. What is My Favorites?
Q. What are the different kinds of Favorites?
Q. How do I mark a listing as Favorite?
Q. How do I later retrieve my Favorites?
Q. Do I have to be a member to use the Favorites service?
Q. What are the benefits of FREE membership?
Q. What is a Standard Listing?
Q. What does a Hot Properties offer?
Q. What benefits does the Featured Homes service offer?
Q. What are Featured Projects?
Q. What is a Featured Agent/Builder?
Q. What is the benefit of getting a Customized Microsite made?
Q. What is a Popular Home on Apniroof.com?
Q. What is a Virtual Tour?
 
 
 
Registering & Creating a Profile
Q. How can I register myself on Apniroof.com?
Ans. Registering on Apniroof.com is very easy.   Through a single effortless process you can become a member of Apniroof.com and post your property and requirement listings.
You can register yourself by clicking on the REGISTER/SIGN UP buttons on the home page & filling your details in the form.  Alternatively all you need to do is to simply fill your authentic details in the Registration form here!
After you fill the form & submit your details, we will screen your profile & send a mail about your account details. You can then access your account & enjoy the privileges of being a member of the Apniroof world!
 
Q. What are the benefits of registering on Apniroof.com? Do I get anything FREE?

Ans. Apniroof.com, India's leading real-estate portal, brings to you the finest solutions for all your Property Needs.

 

We offer a number of FREE services to our privileged users.

•  Search among a large database of fresh validated listings

•  Send & Receive unlimited personalized contacts

•  Post your Property Listing with a validity period of 3 months

•  Post multiple Property Requirements

•  Block contacts from members you don't wish to correspond with

•  Bookmark property listings you like to save them for future reference

•  Get personalized Alerts delivered directly to your mailbox

•  Get Statistics such as how many members viewed your listing & how many contacted you

So what are you waiting for? Join Now to enjoy these unlimited benefits!

 
Q. How much do I have to pay to register on Apniroof.com?
Ans.  Absolutely nothing! Registration on Apniroof.com is absolutely FREE!!! Register Now & post multiple property listings to get an instant response. Go ahead, Register & enjoy the privileges of being a Apniroof.com member.
 
Q. How long does it take to register & create a profile on Apniroof.com?
Ans. Registering and Listing your property on Apniroof.com can be completed in a few minutes. In two easy steps you can register with Apniroof.com and post your property listings on our website.
 
Q. While registering & posting my property at Apniroof.com, can I avoid filling details in the compulsory fields?

Ans. No, it is not possible to register without filling-in information in the mandatory fields. All the compulsory fields have to be filled, in order to complete the registration. However, for your convenience we have made sure that such compulsory fields are not too many. Infact, only those fields have been kept compulsory which provide the bare-minimum information about you & your property to other users.
Register and become a member NOW!

 

Q. Are there any Dos & Don'ts while creating a profile at Apniroof.com?

Ans. Do not include content that is vulgar, pornographic or racist in your property listings. See our terms of use for more details of the type of content that is prohibited on Apniroof.com. Be as detailed as possible while creating your profile and listing your property. The more information you add the more are your chances of finding the best solutions to your property needs.

 

Q. While Registering, I got an error message that says my e-mail address is already registered with Apniroof.com & that I must enter a different one. Why could this happen?

Ans. Every profile posted on Apniroof.com is associated with only one unique e-mail ID. This error occurred because either you or someone else has already registered using the same e-mail address.
However, if you think your e-mail address is being used by someone else, please do send us an email stating the issue from the same email ID.

 
Logging to your account Login ID & Password
 
Q. How do I Log - in to my Apniroof.com account?

Ans. To log-in to your account, simply visit the Apniroof.com homepage & enter your username & password in the member's log-in section.

In addition, the Login link is also present at the very top of the Apniroof.com website.

Alternatively click here to login to Apniroof.com

 

Q. How do I log-out of Apniroof.com?

Ans. After you have logged in, the Log-out link is present throughout the Apniroof.com website. The link is present right at the top of all the pages. You can choose to log-out from any of the pages & all you need to do is to click on the Log-out link. In an instant you will be logged-out and your details will be all stored in the privacy of your account.

 

Q. Why do I have to login and logout of Apniroof.com each time I visit the website?

Ans. Logging-in and Logging-out each time you visit Apniroof.com makes your account secure and keeps your personal information safe from the access of unauthorized people. Otherwise the information might be vulnerable to tampering. Hence, to secure your Apniroof.com information it is advisable to login and logout on your each visit to Apniroof.com.

 

Q. I have forgotten my password, is it possible to retrieve my password?

Ans. Yes, it is possible to retrieve your password. All you have to do is to click on the forgot password link on the login page. Submit your details & we will mail you your password immediately.

Alternatively click here to get your password back.

 
Q. How can I change my password?

Ans.

•  Log-in to your Apniroof.com account

•  Click on the My Profile link

•  Click on the Edit Password link

•  Enter your old & new passwords & click on Submit

•  Your new password will be immediately active

 

Q. How can I change my contact information?

Ans.

•  Log-in to your Apniroof.com account

•  Click on the My Profile

•  Click on the Edit Profile link

•  Enter your new details & click on Submit

•  Your contact details will be refreshed

 
Search Searching for prospective Property Buyers & Sellers
 
Q. Do I need to be a paid member to run a search on Apniroof.com?
Ans. Search is absolutely FREE on Apniroof.com. You can search for properties, requirements, agents, builders and other service providers even without registering and creating your profile on our site.
 
Q. How can I search for properties on Apniroof.com? What are the search options available for searching properties?

Ans. To search for properties on Apniroof.com you can use any of the following options:-

Quick Search - It is an instant and time saving search and allows you find properties quickly on the basis of the type of property you are looking for, its location, and your budget.

Advanced Search It is a more detailed method of finding your perfect property and helps you get exactly the kind of properties you are looking for. It gives a more exhaustive list of your property needs and assists you in finding properties that are a perfect match to your requirements.

 

Keyword Search It allows you to find Properties that contain specific words in their listings. Besides properties, through Keyword Search you can also find requirements that contain specific words in their listings and Agents/Builders that contain specific words in their profile.

Search by Locality It is a locality-specific search and allows you to find properties in a locality of your choice. We have created a very wholesome list of localities and we are sure you will find the locality you are looking for.

 
Q. In what order are the property search results listed?
Ans. The search results at Apniroof.com get updated continually. The most recent property listings are listed right at the top so that you can view properties that have most recently been open for sale/rent. It is our constant endeavor to present to you latest and fresh property listings.
 
Q. In the search results I can see some small icons next to some of the profile IDs. What do those icons mean?

Ans. Apniroof.com uses icons to denote the status of listings in your account:-

•  -FAVOURITES - This icon denotes that you have already bookmarked a particular Property Listing. All properties that you bookmark are saved in My Bookmarks. To refer to the property in future, all you need to do is to browse through My Bookmarks

•  - CONTACTED - This icon signifies that a contact has already been established with the Property Listing. If you have initiated the contact, it is saved in Contacts Made If you have received the contact, It is saved in Contacts Received Please browse through My Magic Box to refer to all the contacts made and received

•  - BLOCKED - This icon denotes that the user has already blocked any contact from your end.

•  - VIRTUAL TOUR - This icon signifies that the Property Listing carries a tailor-made Virtual tour. A Virtual Tour to get a real lifelike preview of the entire property. You can actually visit and explore the property without even having to put a key in the door

 
Q. Why can't I find a listing when I run a search?
 
Ans. This could be because there are no properties currently available that match your search criteria. It could also be due to a very narrow search criteria. Please try and broaden your criteria and run another search. Another good solution to this would be to post your property requirement by filling a simple form. This will help property owners, agents, builders know your property requirement and will then directly contact you.
 
Q. I do not like any of the properties that are listed in the search result. Is there any other way I can look for a property?
 
Ans. Yes, we have devised a solution for this. All you need to do is to post your property requirement on Apniroof.com. Your property requirement will be seen by agents, builders and property owners who will directly contact you when they have a property for sale that matches your requirement. This gives you a fine, hassle-free solution to your property needs.
 
Q. In case I run a detailed search and I want to use the same search later.  How can I save the search?
 

Ans. On Apniroof.com, It only takes less than a minute to save a detailed search for future use. Each time you run a search and get the Search results, just click on the Save this Search icon on the page. All you need to do then is to give a name to this search so that you can easily remember it in future.

Later, when you want to retrieve and run this saved search, Please follow these steps:-

 

•  Login to your Apniroof.com account with username/password

•  Click on My Saved Search

•  You will then see all the searches you had saved in the past

•  You will now have an option to run this search, edit and re-save it or delete it altogether

 
Q. Can I search for agents and builders on Apniroof.com?

Ans. Yes, Apniroof.com not only allows you to search for properties but also for specific agents and builders in a location.

•  To search for specific agents in a location of your choice, please use Realtors

 
Q. What is a requirement search?
 

Ans. Requirement Search is a very useful search tool for Property Owners, Agents and Builders who want to locate people who have property needs that match with their property.

 

By running a requirement search, you can find all the people who have a requirement similar to your current property and then directly contact them. Hence, it helps you know and reach your customer instantly.

 
Property Sellers - Posting a Property Listing
 
Q. What is the procedure for posting my property for sale or rent on your site?
 

Ans. To begin with, you must first register yourself on Apniroof.com. Once you are a registered member you can list your property for sale or rent or PG. Listing is done by filling up a simple form that takes only a few minutes. To post your property on our site, please follow this path:-

•  Login to you account using your ID & Password

•  Click on Add Property Listing tab on the top

•  Enter all the details of your property in the form

•  Add property photos if you wish

•  Click on Submit

After you add your details, it will be screened for validation. All listings are sent for validation to ensure that only valid profiles appear on Apniroof.com. After your property listing is validated, it will be visible to all Apniroof.com users.
Alternatively, please click here to post your property listing.
 
Q. Can I post one property for both rent and sale at the same time?
 
Ans. No, the same property cannot be listed both for rent and sale. It is important for you to define whether your property is open for sale or rent so that the prospective property buyers are clear about your offering.
 
Q. Once I post my property listing, for how long will it be valid?
 
Ans. Once you list your property on Apniroof.com, it will be valid and visible for a period of 90 Days. We have especially kept the validity and visibility period this long to save your time and to give the listing enough time to attract the best listing. And this is not all, right before the expiry of your listing, we will send you a reminder mail and you can then choose to refresh the listing.
 
Q. Do I need to pay to post my property listing?
 
Ans. No, posting your property listing on Apniroof.com is absolutely FREE. You can post not just one but multiple property listings for FREE.
 
Q. After I have posted my property, how will I know if someone is interested in my property?
 

Ans. Since the level of response to your listings is very crucial, we have devised a smooth and instant response system on Apniroof.com. Following are the two easy mediums to check the number of responses against each of your property listings:-

 

•  E-MAIL - Each time a prospective property buyer is interested in your property and initiates a contact with you, you will be notified in your e-mail. This will happen only if you have mentioned your e-mail ID at the time of registration

•  SITE INBOX - In addition, all the contacts received will be recorded and stored in your site inbox. At any point of time, you can check and manage all the contacts received against you listing. To go you site inbox, login to your Apniroof.com account with your username and password. You will now have access to all the contacts received

 
Property Buyers - Posting a Property Requirement
 
Q. How can I Post my Property Requirement?
 

Ans. Before you list your Property Requirement on Apniroof.com, you must first register yourself on the site. After you are registered on the site, you can list your property requirement. Listing is done by filling up a simple form that takes only a few minutes. To post your property requirement on our site, please follow this path:-

 

•  Login to you account using your ID & Password

•  Click on Add Requirement tab on the top

•  Enter all the details of your property requirement in the form

•  Click on Submit

 

After you add your details, it will be screened for validation. All listings are sent for validation to ensure that only valid profiles appear on Apniroof.com. After your property listing is validated, it will be visible to all Apniroof.com users.

 

Alternatively, please click here to post your property listing.

 

Q. For how long will my Property Requirement be visible on Apniroof.com?

Ans. Each Property Requirement that you post will be visible on the site for a period of 90 days. We have especially kept a long visibility period to ensure that you get the best property with minimum time and effort. And this is not all! Right before the expiry of your Requirement Listing we will send you a reminder. If you have the same requirement, you can then refresh you listing.

 

Q. How much does it cost to post a Requirement Listing?

 
Ans. Absolutely nothing! Posting your Property Requirement is absolutely free-of-cost. Infact, you can post multi property requirements without paying a penny.
 
Q. Suppose I am a Property Buyer and Seller. Can I post both my property listing and Property requirement through one account?
 
Ans. Yes, you can post both your property and requirement through the same account. You do not need to go through the hassle of creating separate accounts for listing your properties and requirements. This feature has been especially created keeping in mind the needs of agents and brokers who do multiple property transactions.
 
Q. How will I know if someone has a property which matches my requirement?
 

Ans. We have smooth and instant response system on Apniroof.com. Each time a prospective seller initiates a contact, you will be notified in the following two ways

•  E-MAIL When a prospective property seller initiates a contact with you, a notification will be forwarded on your e-mail. This will happen only if you have mentioned your e-mail ID at the time of registration.

•  SITE INBOX - In addition, all the contacts received will be recorded and stored in your site inbox. At any point of time, you can check and manage all the contacts received against you listing. To go you site inbox, login to your Apniroof.com account with your username and password. You will now have access to all the contacts received

 
Uploading Photo/Images
 
Q. Why should I add a photograph to my property listing? What are the benefits?
 

Ans. A picture is worth a thousand words and will make your property listing come alive. By displaying your property photograph, prospective buyers will have a better picture of your property. Our statistics have clearly revealed that adding a photograph to your listing increases the number of times your profile is viewed by 10 times. Which means that you are likely to receive 10 times more response if you display your property photograph.

Infact, the most viewed and popular profiles are the ones that have an attached photograph. So we recommend you to upload your property photo to further enhance your listing and increase your chances of finding the best deal quickly.

 
Q. How do I add a photograph of my property?
 

Ans. Adding a Property Photo to your listing is easy and effortless.

There are 3 ways through which you can post your property photograph.

•  UPLOAD THE PICTURE FROM YOUR COMPUTER YOURSELF
This can be done at two stages. Firstly, right when you are creating your listing, you can upload your property photo by using the browse button. Secondly, if you want to upload/change you photo at a later stage, you can do so by logging to your Apniroof.com account and clicking on My Properties will give you aid you in managing all your photographs.

•  BY EMAIL
Attach the files with your photo(s) and mail them across to photos@apniroof.com . Remember to write in your Name, Username along with Property ID. We will upload it with in 48 hours and inform you thereafter.

•  BY SNAILMAIL
If you do not have a digital photo of yourself, then send send us your photograph at the address given in Contact us.

 
Q. Do I need to pay anything extra to display my property photo?
 
Ans. No, attaching your property photo to your listing is FREE. There is no extra charge for displaying your property photo. Take full benefit of this free service and display your property photo to maximize your responses.
 
Q. I have a regular, non - digital photograph of my property. Is there any way through which I can attach it to my property listing?
 

Ans. Yes, we have a solution to your problem. Apniroof.com provides a FREE image digitizing and scanning service to all its members. If you do not possess a soft copy of your photo which you can readily upload, just send us the hard copy at the address given below and we will do the rest for you. We will scan, enhance, optimize and upload and attach it to your listing.

Please put your photograph in a non-crushable envelope with your Apniroof.com Username, Property ID, Name, email ID and signature written behind the photograph. In case of multiple photos, please specify clearly between the main photograph and the album photographs. We will scan your photo, make a digital copy & attach it with your profile. After receiving your photograph we will upload your photograph with in 2 working days. Once attached, we will notify you via email.

Apniroof.com is not responsible or liable for any photographs that may get damaged or lost in transit. In addition, do note that photographs will NOT be returned in any condition so please ensure that you send us only a duplicate or a copy.

 
Our Address:-
SOBE Infotech Pvt. Ltd.
SCO. 62 - 63, IInd Floor ,
Sector - 8-C,
Chandigarh
 
Q. I got an error while uploading the photograph. What could be the reason?
 

Ans. There could be only 2 reasons for this error.

One of the reasons for the error could be that you selected a photograph other than JPG or GIF formats. Apniroof.com does not support other file formats.

The other could be that your photograph exceeds the maximum permissible size of 200 KB. We do not accept digital photo files that are more than 200KB in size.

 
Q. I have uploaded my property photograph but it is still not visible in my listing. What could be the reason?
 

Ans. The Apniroof.com Team has a policy to review all photographs uploaded by our members. By policy, we screen each and every photograph that gets uploaded by our members. While we do allow our members to upload their photographs, we reserve the right to not accept any photograph that violates socially accepted norms of decency and/or contains any form of nudity.

Hence, once you upload your photograph, we take a maximum of 48 hours to screen and upload the same. We hope that you appreciate our efforts for protecting our members.

 
Q. Are there any do's & don'ts that I should keep in mind while uploading my property photograph?
 

Ans.

•  The image file should be in JPG or GIF Format

•  The size of each photograph must not exceed 200 KB

•  Moreover, your chosen photograph(s) must be in accordance with the socially acceptable standards. Apniroof.com reserves the right to     remove/delete any photograph that violates socially accepted norms of decency and/or contains any form of nudity

•  Do not post caricatures or copyrighted images

 
Q. Give me some time tested tips to make my photo look better.
 

Ans. Here are some time tested tricks that have done wonders for our users in the past:-

•  Choose a solo photograph of your property, preferably a close-up or a full view. Keep away from showing adjacent properties because it raises     confusion for the viewer

•  Professionally clicked snaps would make a great difference in comparison to the ones clicked by you at random. Professionals are well versed with     the right angles, lightening and backdrops and adjust them to make your property look the best. So getting a snap professionally clicked is     definitely worth the effort

•  Choose photographs where your property is the focus of attention and not just the scenery surrounding it

•  Consider picking up photographs that are bright and colorful. Photographs tend to become a little darker when seen on your desktop, so avoid     posting photographs shot in the night

•  Also, make sure that the photograph covers the property from the best angle, which does justice to it

•  After selecting and scanning your photograph, do not forget to use Image Enhancing Softwares like Adobe PhotoShop or Corel Photopaint. Many     good cyber cafes offer services in this regard. Ask someone trained there to adjust the brightness, hue, contrast and saturation levels to give you     best results

 
Edit Changing your profile/listing details
 
Q. Once I have posted my property listing, can I edit it later?
 
Ans. Yes, it is possible to edit your property listing, much after you have posted it on Apniroof.com. We do realize that in today's ever-changing real-estate market, the trends are constantly changing, and you might want to update your property listing from time-to-time to keep up with the scenario.
 
Q. What is the procedure for editing my property listing?
 

Ans. Editing your property listing on Apniroof.com is simple and quick. Please follow these steps to successfully edit your property listing:-

 

•  Login to your Apniroof.com account with your username and password

•  Click on My Property Listings